Information about eligible product return and replacement requests for Aquadrop Water Purifier customers.
Return or replacement requests may be considered for products that are received damaged, incorrect, defective where applicable, or missing essential parts or accessories.
Customers should inspect the package and product upon delivery and contact Aquadrop promptly if damage is noticed. Photographs or videos of the product, packaging and invoice may be requested.
If an incorrect product is received, contact us with the order or invoice details. After verification, an appropriate replacement or other resolution may be arranged.
Approved returns should generally be unused and accompanied by original packaging, accessories, manuals and other supplied items, unless the return concerns a verified defect.
Returns may not be accepted where damage or malfunction results from improper installation, misuse, negligence, unauthorized repair, physical damage, normal wear and tear or failure to follow instructions.
Installation or service issues may be handled according to the applicable service, warranty or product-specific terms.
Where a refund is approved, the amount and method will depend on the circumstances of the order and payment method. Applicable deductions or non-refundable charges, where relevant, may apply.
Replacement is subject to product availability and verification of the request. Replacement products may be subject to applicable warranty or service terms.
Contact Aquadrop Water Purifier with the following information:
Aquadrop may update this Return Policy from time to time. The latest version will be published on this page.
For return, replacement or product-related assistance, please contact Aquadrop Water Purifier using the contact information available on our website.
Last Updated: August 2026